Privacy Policy

1. Information we collect

• Account information: your email address, and your name and profile picture if you sign in through a single sign-on provider (Google, GitHub, or WeChat).
• Authentication identifiers: a provider-issued identifier (such as an OpenID) used to recognize your account on subsequent logins.
• Order and license information: the plans you purchase, license keys issued to you, and transaction records.
• Payment information: payments are processed by our payment providers. We do not collect or store your full card number; we receive limited transaction metadata (such as confirmation and status) from the provider.
• Usage and log data: technical information such as IP address, browser type, and pages accessed, used to operate and secure the Service.
• Cookies: we use strictly necessary cookies to maintain your authenticated session.

2. How we use your information

• To create and manage your account and authenticate your logins.
• To fulfill your Orders, issue and validate license keys, and provide support.
• To process payments and prevent fraud through our payment providers.
• To operate, maintain, secure, and improve the Service.
• To send you transactional communications, such as order confirmations and important service notices.
• To comply with legal obligations and enforce our terms.

3. How we share your information

We do not sell your personal information. We share it only with service providers who process it on our behalf and under appropriate confidentiality obligations, including:

• Payment providers: Paddle.com (our merchant of record for international payments) and WeChat Pay (for payments within China), to process your purchases.
• Infrastructure providers: our hosting and database providers, used to run the Service.
• Email delivery providers: used to send transactional emails.
• Authorities or third parties where required by law, or to protect our rights, users, or the public.

4. International data transfers

Our hosting and database infrastructure may be located outside your country of residence, including in the United States. Where personal information is transferred internationally, we take steps to ensure it remains protected consistent with this policy and applicable law.

5. Data retention

We retain your personal information for as long as your account is active or as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it.

6. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and access controls. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your rights

Depending on your location, you may have the right to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. You may also delete your account, which removes your associated personal information except where we are required to retain it.

8. Children's privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Service after the changes take effect constitutes acceptance of the revised policy.

10. Contact

If you have any questions or requests regarding this Privacy Policy or your personal information, contact us at support@crawlab.io.